T & C’s. Home The Plume of Feathers Mail: contact@theplumeoffeathersdartmoor.co.uk

t : 01822 890240

ACCOMMODATION

TERMS & CONDITIONS OF BOOKING

1) Arrival & Departure

Guests may take possession of their accommodation after 4pm on the arrival date (or other time by special arrangement), and should vacate the accommodation by 10am on the departure date. Unless prior notice of late arrival is given and agreed, we reserve the right to re-let the beds if the guest has not arrived by 6pm on the day of arrival. These times may be changed by prior arrangement. No liability can be accepted should adverse weather or travel conditions delay your travel plans, so please inform us at the earliest opportunity.

2) Prices

Prices displayed are for beds in shared bunkroom accommodation or for exclusive occupation. Prices include tax, use of bedding, linen, towels, showers, kitchen and equipment.

3) Booking Payments

Payment should be made by credit or debit card upon booking. We accept: MasterCard, Visa, Switch and no booking fee is charged. The card used must be in the name of the person making the booking. Transactions are in pound sterling.

A deposit of 50% of the total cost is payable on booking.  The deposit is non-refundable.  The remainder of the monies can be paid either prior to arrival or on arrival.

The booking will be considered as confirmed only when the appropriate payment has been received. The Plume of Feathers will take no responsibility for delays in postage or carriage of cheques.

Confirmation will be available upon request. The till receipt should be recorded and retained safely as proof of booking and payment.

The person making payment will be deemed the lead person (unless otherwise specified) and assumes responsibility for the accuracy of the booking, the payment details submitted and for conveying all necessary booking details, terms and conditions to the other members of the party. If any member of the booking party has special needs, it is the responsibility of the lead person to ensure that any requirements are identified and communicated to staff.

4) Cancellation

If you must cancel, inform us at the earliest possible opportunity! We will make every effort to re-let the accommodation, but will not be held responsible for so doing. In the event of cancellation the following charges will apply: -

a) 4 or more weeks prior to arrival date - refund 90% of monies paid (10% administration).

b) Within 4 weeks - refund up to 90% of monies received, if we can re let beds. If we do not succeed in re-letting the accommodation, the hirer will be liable for the total booking cost.

c) Bookings cancelled within 72 hours of arrival, or non-arrival, will incur a cancellation fee of 100% of the total booking cost. Arrival is deemed to be 6pm on any given day.

All cancellations must be notified in writing and received by The Plume of Feathers before the charges are confirmed.

In the event of unforeseen circumstances we reserve the right to cancel your booking at any time up to your arrival date, by either telephone or in writing. In these circumstances a full refund of all monies paid will be made and this will be the limit of our liability.

 6) Non or Late Arrival

Your booking will be held until 19.00 on your arrival date.  We reserve the right to relet and consider your booking to be cancelled unless you have notified us (by telephone, email or writing) of any late arrival when we will keep your booking to the time you state.

5) Insurance

All guests are strongly advised to take out adequate insurance against cancellation, damage to baggage, loss and/or damage to property etc.

6) Terms and Conditions

Upon arrival, the Party Leader is required to accept and sign the Terms & Conditions.   The signatory accepts liability for the behaviour of all party members, for ensuring that conditions of booking are adhered to, for loss or damage to the accommodation, its contents and equipment. Where multiple rooms are occupied, a responsible person for each room will be named. Please report any damages or breakages immediately.

A list of charges is available upon request. 

7) Age Restrictions

Persons under the age of 18 must be accompanied by an adult who shall be responsible for them. Groups and families are required to have suitable numbers of adults to ensure the good conduct and safety of party members and other guests. All decisions in this regard are at the discretion of the Plume of Feathers staff.

Responsible adults are required to familiarise themselves with safety and emergency issues and actively consider the risks associated with hazards, including bunk beds, kitchen equipment, water and road traffic. Parents or guardians of young children are advised that persons under 7 years are recommended to not occupy upper bunks.

8) Occupancy

Only those persons listed on the booking form may occupy the accommodation. We reserve the right to terminate the booking, without refund, to vary or re-allocate the accommodation if this condition is breached or where all material facts are not disclosed. Beds may not be sub-let.

9) Admission and Eviction

We reserve the right to refuse admission to anyone who, in the opinion of our staff, is not fit to take charge of the property or be in the company of other guests. In any such case the contract will be terminated without further liability.

We also reserve the right to terminate the Contract at any time or remove any person or persons (or persons being responsible for others), due to unreasonable behaviour, damage to property or causing or likely to cause injury, annoyance or offence to other guests. Any refund will be entirely at the discretion of The Plume of Feathers.

The Plume of Feathers Bunkhouse is a no-smoking building. Persons smoking, misusing alcohol or drugs render themselves liable to eviction. Illegal activities will be reported to the authorities.

Our staff also has the right to enter any room at any time as occasion may demand, to ensure that cleanliness is preserved and routine maintenance may be carried out.

10) No Smoking Premises

Smoking is prohibited in the bunkhouse.  There will be a £50 charge for deep cleaning of  room(s) if smoking has occurred.

11) Personal Effects

We will not be held responsible for the loss or damage to personal property of guests occupying the accommodation. All property, vehicles, their contents and personal effects are on the premises and car park entirely at your own risk.

12) Accidents

All persons have a 'duty of care' for others, so if you see something potentially dangerous, don't ignore it - but do something about it and tell a member of staff. Any accident must be reported to reception or the duty warden. We will not be responsible for any injury or death, save insofar as it results from the proven negligence of our staff. All our guests are encouraged to ensure that they have adequate property and personal accident insurance for their stay.

13) Your Pet

Pets will be permitted in the Bunkhouse with the prior approval of staff.  Pets are not permitted to sleep on bunkbeds. They should not be left unattended and dogs must be kept on a lead and prohibited from fouling all areas around the accommodation.

14) Noise & Disturbance

Please consider others. Guests are expected to consider the consequences of their actions and to minimise any noise, especially between 11.00pm and 8.00am. No late night disturbance will be tolerated!

15) Accommodation

If for any reason the accommodation is unsatisfactory please inform us immediately so that appropriate action can be taken. We cannot accept subsequent claims for shortcomings not so notified.

16) Availability

The booking is made on the understanding that we will make the accommodation and amenities available to you on the dates stated. Should this not be possible for reasons within our due care we will endeavour to provide you with suitable alternative accommodation. Should no other accommodation be available at the time we will offer you alternative dates or refund of your monies, but you will have no other claim or remedy against us.

17) Force Majeure: We cannot accept any liability where the booking could not be fulfilled due to circumstances which we could not, even with due care, have foreseen or avoided. Such events include but are not limited to, war, threat of war, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, act of God, terrorist activities, technical problems or closure with transportation, quarantine, epidemics, weather conditions, government action, destruction or damage of The Plume of Feathers Bunkhouse  through fire, explosion, flood, storm or other weather damage, criminal damage and all similar situations beyond our control. 

We cannot guarantee to provide alternative accommodation and reserve the right to alter or delete amenities or facilities without prior notice.

'We' in this document refers to The Plume of Feathers Inn, Plymouth Hill, Princetown, Devon, it's owners, employees and contractors.

I have read and accept the above Terms & Conditions

Name: ................................................................... Signature: ............................................................ Date: .....................

PLEASE NOTE

1. NOISE LEVELS - noise levels must not get excessive

2. CONDUCT - we expect people to behave in a mature manner

3. FOOD - please do not touch anything that doesn't belong to you

4. DAMAGE - all damages will be paid for

5. EXTRA GUESTS - we do not allow


Groups of 8 or more terms and conditions

Group booking terms and conditions:

The Leader (person who has made the booking) is the responsible named person and is responsible for the following: -

50% deposit payable at time of booking

Return a signed copy of our Terms and Conditions 3 weeks prior to arrival.

All breakages and/or damage to be paid for prior to departure.

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The Plume of Feathers

Plymouth Hill

Princetown

Yelverton Devon

PL20 6GG


Telephone: 01822 890240

Email: contact@theplumeoffeathersdartmoor.co.uk

For reservations call: 01822 890240

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